Yet another fine dialogue with the VA www.eBenefits.va.gov website support desk.
This morning, I couldn't log into the VA's www.eBenefits.va.gov website. I called the support desk, as instructed by the "An unexpected exception has occurred please contact the support desk for further assistance." Directions following my unsuccessful attempt at logging in to my account.
Phone call at 8:15am Pacific: (11:15am Eastern)
Me - I can't log in to my account. Can you help me?
VA Helpful Person - The website is down.
Me - How long will it be down?
VA Helpful Person - I have no communication on that.
Me - How long has it been down?
VA Helpful Person - I have no communication on that.
Me - Really? That stinks!
VA Helpful Person - Is there anything else I can help you with?
Me - You mean other than logging into my on line account?
VA Helpful Person - Yes
Me - How about helping me change my address and phone number...
Me - (Silently to my self, in my head) again... for the 3rd time!!
VA Helpful Person - I can't do that the Website is down.
Me - (Pause... I'm still silent...)
VA Helpful Person - Hello?
Me - (In my best pleasant voice) Hello
VA Helpful Person - Is there anything else I can help you with?
Me - What can you help me with when the VA Website is down?
VA Helpful Person - Nothing.... Really... Not Much...
Me - So why do you ask me if there is anything else you can help me with, when you know the answer is going to be that you can't help me no matter what I ask you.
VA Helpful Person - (She silently pauses...) We want to know how we can help you.
Me - Yeah, I get it... This is like a great big metaphor! The VA, overall, wants to know how they can help me, but they can't, or won't help me, because they are broke "down". Way to go! Thanks for helping me understand the VA to Beneficiary relationship. I know its not your fault... Its just a communication thing. Take care... Good day.
VA Helpful Person - Are you sure there's nothing I can help you with today?
Me - Really?... No... No...
VA Helpful Person - Have a good day.
Me - Right.... Thanks.... You too....
My aching head... Campy Out!
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